Question 1

What is Kurinto HR Assistant?

Accepted Answer

Kurinto HR Assistant is a multi-tenant SaaS platform that gives companies an AI-powered HR chatbot on Telegram. Employees ask questions grounded in your uploaded PDF policies; when the bot cannot answer, it creates an HR support ticket automatically.

Question 2

How does document RAG work?

Accepted Answer

HR uploads PDF handbooks and policies. The system extracts text, chunks it, and stores embeddings in a vector database scoped to your company. When an employee asks a question, the AI retrieves relevant passages and answers only from your documents.

Question 3

Which messaging channel do employees use?

Accepted Answer

Employees interact through Telegram. HR manages everything through a web-based admin portal — documents, employee directory, tickets, analytics, and team access.

Question 4

How is company data kept isolated?

Accepted Answer

Every database record, document, and AI embedding is scoped by company ID at the repository layer. Vector searches, file storage paths, and API access are all filtered to your tenant — cross-company data access is architecturally blocked.

Question 5

What happens when the AI cannot answer?

Accepted Answer

If no document passage meets the confidence threshold, the bot does not guess. It automatically creates a support ticket routed to your HR team, with SLA tracking and notifications back to the employee.

Question 6

How much does it cost?

Accepted Answer

Plans start at SGD 15 per month (Starter, up to 50 employees). Growth is SGD 35 per month and Scale is SGD 48 per month. Start with a free trial — upgrade when you are ready.